Privacy Policy jili99 –
Malaysian User Data Protection

Welcome to the jili99 Privacy Policy. This document is crafted to clearly and honestly explain how the jili99 platform, accessible at https://jili99.cx, handles your personal information. We understand that privacy is a matter of great importance, especially when it involves an online gaming platform that processes financial and personal information.

This Privacy Policy applies to all users of the jili99 platform, including website visitors, registered users, and all individuals who interact with any jili99 service via website or mobile platform. By using our platform, you agree to the practices described in this policy.

This policy should be read together with Terms and Conditions and Responsible Gaming Policy jili99, forming a comprehensive user protection framework.

Jili99 collects your personal information through various means based on your interactions with the platform. The following are the categories of information we collect:

We also collect information you voluntarily provide when contacting our customer support team, including live chat and email correspondence. This information is used solely to resolve complaints and improve service quality.

The information we collect is used for the following purposes, all aimed at ensuring a safe, seamless and enjoyable gaming experience on the jili99 platform:

• Account Management: Creates, verifies and maintains your user account, including the mandatory KYC process.
• Transaction Processing: Processes deposits, withdrawals and all financial transactions securely and accurately.
• Platform Security: Identifies and prevents fraud, money laundering and unauthorised access to your account.
• Legal Compliance: Meets reporting and audit requirements set by relevant authorities.
• Service Improvement: Analyses usage patterns to improve platform features and the overall user experience.
• Service Communications: Sends important notifications relating to your account, security and policy changes.
• Customer Support: Helps resolve complaints, enquiries and technical issues more effectively.

Jili99 does not sell, rent, or trade your personal information to any external party for commercial purposes. However, in operating the platform, we work with a select group of trusted service providers.

Your information may be shared in the following limited situations:

• Payment Providers: Financial information that must be shared with payment processors such as banks and e-wallet providers to enable your deposit and withdrawal transactions to be processed securely.
• Identity Verification Providers: For KYC purposes, your identity documents may be verified through a third-party service that has signed a strict confidentiality agreement with jili99.
• Legal Authority: jili99 will disclose required information when directed by a court order, law enforcement agency, or legitimate regulatory authority.
• IT Service Providers: Cloud infrastructure providers and technical service partners that assist in platform operations, subject to strict data processing agreements.

Your data security is jili99's absolute priority. We continuously invest in the latest security infrastructure and procedures to ensure your information is always protected from unauthorised access, leaks or misuse.

• 256-bit SSL Encryption: All data transmitted between your device and jili99's servers is protected by the highest industry-grade SSL encryption.
• Two-Factor Authentication (2FA): The 2FA feature is available for all accounts to provide an additional layer of security at login.
• Secure Password Storage: Your password is stored in hashed form using modern algorithms – even jili99 staff cannot read your password.
• Continuous Monitoring: Our threat detection system monitors account activity around the clock to identify any suspicious access.
• Internal Access Control: Only authorised jili99 staff who require access to user personal data are permitted to do so, with all access logged in full detail.
• Regular Security Audits: The jili99 platform undergoes regular penetration testing and security audits conducted by independent cybersecurity firms.

Jili99 uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions properly, and gather analytical data that helps us understand how users interact with the platform.

Types of cookies used by jili99:

• Essential Cookies: Required for core platform functions such as maintaining your login session and ensuring secure transactions. These cookies cannot be disabled.
• Performance Cookies: Gathers information on how visitors use the platform to help us improve features and site speed.
• Functional Cookies: Saves your preferences such as language and display settings to deliver a more personalised experience.
• Analytical Cookies: Helps us understand usage patterns in aggregate and anonymous form for product improvement.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the jili99 platform.

Jili99 retains your personal information for as long as your account is active or as long as necessary to deliver our services to you. Following account closure, data retention periods are as follows:

• Financial Records & Transactions: Retained for a minimum of 7 years from the transaction date in accordance with Malaysia's financial legal requirements.
• KYC & Identity Documents: Retained for 5 years after account closure or for the period stipulated by the relevant authorities.
• Activity & Security Logs: Retained for 2 years for investigation and fraud prevention purposes.
• Marketing & Preference Data: Deleted within 30 days after you withdraw consent or close your account.

As a jili99 platform user, you have the following rights regarding your personal data that we hold. jili99 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the jili99 support team via the platform's live chat. We will process your request within 30 calendar days.

The jili99 platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from minors. If you believe your child has registered an account on jili99, please contact us immediately and we will take action to close the account and delete all associated data as soon as possible.

The jili99 platform may contain links to third-party websites or services such as game providers and payment processors. jili99's Privacy Policy does not apply to those external sites. We encourage you to read the privacy policy of any third-party platform you visit before providing them with any personal information.

Jili99 is not responsible for the privacy practices or content of third-party platforms, even if they are accessible via links within our platform. Any decision to interact with an external platform is entirely at your own risk.

Jili99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material amendments will be communicated to you via in-platform notifications or email at least 14 days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the current version of the Privacy Policy. We recommend you review this page periodically. Continued use of the jili99 platform following any amendments constitutes your acceptance of the updated policy.

If you have any questions, concerns or complaints regarding how jili99 handles your personal data, or if you wish to exercise any of your privacy rights, our team is always ready to assist you.

• Live Chat: The fastest way – directly through the jili99 platform, with a response within minutes.
• Privacy Email: [email protected]
• Response Time: Privacy complaints will be processed within 30 calendar days in accordance with data protection standards.

For complaints that cannot be resolved through internal channels, you have the right to refer the matter to the relevant data protection authority in your jurisdiction.